Contact Us
We'd love to hear from you and discuss how we can help with your pet care needs
Our Address
Brightcliff Habitat
42 Meadowbrook Lane
Thornbury
South Gloucestershire
BS35 2PA
Opening Hours
Monday - Friday: 7:30am - 6:30pm
Saturday: 8:00am - 5:00pm
Sunday: 9:00am - 4:00pm
Bank Holidays: 9:00am - 2:00pm
About Our Facility
Brightcliff Habitat occupies a converted agricultural building set on two acres of enclosed land on the outskirts of Thornbury. Our purpose-built facility includes 32 individual boarding suites, professional grooming stations, dedicated training areas, and secure outdoor exercise spaces.
We're fully licensed under the Animal Boarding Establishments Act and maintain comprehensive insurance for all services provided.
Finding Us
Detailed directions to our facility
By Car
From the M5, take junction 16 and follow the A38 towards Thornbury. After approximately 3 miles, turn left onto Meadowbrook Lane at the roundabout by the garden centre. Our entrance is 400 metres on the right, marked by green signage. Free parking is available for all visitors.
By Public Transport
The nearest bus stop is Thornbury High Street, served by routes 78 and 309 from Bristol city centre. From there, it's approximately a 15-minute walk along Morton Way and Meadowbrook Lane. Alternatively, local taxi services are available from the town centre.
From Bristol City Centre
Head north on the A38 through Filton and Almondsbury. Continue on the A38 past the M5 junction. The journey typically takes 25-30 minutes outside peak hours. Sat nav users can enter postcode BS35 2PA for accurate directions.
Company Information
Registered Business
Brightcliff Habitat Ltd is registered in England and Wales. Company registration number: 07234891.
Licensing
Licensed by South Gloucestershire Council under the Animal Boarding Establishments Act 1963. Licence number: ABE/2019/0847.
Insurance
Fully insured for public liability and care, custody, and control of animals. Certificates available on request.
Service Area
We welcome pets from across the South West, with regular clients from Bristol, Bath, Gloucester, and surrounding areas.
Frequently Asked Questions
Quick answers to common enquiries
While we welcome visitors, we recommend scheduling a tour in advance so we can give you proper attention. Email us to arrange a convenient time, and we'll show you around the facility and answer any questions.
Email us with details about your pet and the services you're interested in. We'll send you our registration forms and arrange an initial consultation where we meet your pet and discuss their care requirements.
We check emails throughout the day and aim to respond within 24 hours on business days. For urgent matters, please indicate this in your subject line and we'll prioritise your message.
We understand that emergencies happen. While we can't guarantee availability, we do our best to accommodate last-minute requests when possible. Contact us as soon as you know you need emergency care.
Yes, we have designated accessible parking spaces near the main entrance, and our reception area is fully accessible. If you have specific accessibility requirements, please let us know and we'll ensure appropriate arrangements.
We Look Forward to Hearing From You
Whether you have questions about our services or want to arrange a visit, don't hesitate to get in touch. Our team is here to help you find the right care solution for your pet.