Privacy Policy - Brightcliff Habitat

Introduction

Brightcliff Habitat Ltd ("we", "our", or "us") is committed to protecting the privacy of individuals who interact with our business. This Privacy Policy explains how we collect, use, store, and share personal information when you use our services, visit our website, or communicate with us.

We operate as a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our registered address is 42 Meadowbrook Lane, Thornbury, South Gloucestershire, BS35 2PA.

Information We Collect

We collect personal information that you provide directly to us, as well as certain information automatically when you visit our website.

Information You Provide

Contact details: name, address, email address
Pet information: species, breed, age, health conditions, behavioural notes, vaccination records
Emergency contact details for pet collection
Veterinary practice information
Payment information for service transactions
Communications: correspondence via email or other channels

Information Collected Automatically

Device information: browser type, operating system, device identifiers
Usage data: pages visited, time spent on pages, navigation paths
IP address and approximate geographic location
Referral source and search terms

How We Use Your Information

We process personal information for the following purposes:

Providing pet care services and managing bookings
Communicating with you about appointments and your pet's care
Processing payments and maintaining financial records
Contacting veterinary professionals in emergencies
Improving our services based on feedback and usage patterns
Sending service-related updates and information
Complying with legal and regulatory obligations
Protecting our legitimate business interests

Legal Basis for Processing

We rely on the following legal grounds for processing your personal information:

Contract: Processing necessary to fulfil our service agreement with you
Legitimate interests: Processing necessary for our business operations, provided it does not override your rights
Legal obligation: Processing required to comply with applicable laws
Consent: Where you have given explicit consent for specific processing activities

Information Sharing

We do not sell personal information to third parties. We may share information in the following circumstances:

With veterinary professionals when necessary for your pet's health and safety
With service providers who assist our operations (payment processors, IT support)
With regulatory authorities when required by law
In connection with business transfers such as mergers or acquisitions

All third parties with whom we share data are required to maintain appropriate security measures and process data only for specified purposes.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected:

Client and pet records: 7 years after the last service provided
Financial records: 6 years as required by tax legislation
Marketing preferences: Until you withdraw consent
Website analytics: 26 months

When information is no longer required, we securely delete or anonymise it.

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encrypted data transmission and storage
Access controls limiting data access to authorised personnel
Regular security assessments and updates
Staff training on data protection practices

Your Rights

Under data protection law, you have rights regarding your personal information:

Access: Request a copy of personal data we hold about you
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your data in certain circumstances
Restriction: Request limitation of processing in certain circumstances
Portability: Request transfer of your data to another service provider
Objection: Object to processing based on legitimate interests
Withdraw consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected]. We will respond within one month of receiving your request.

Cookies

Our website uses cookies and similar technologies. For detailed information about how we use cookies, please see our Cookies Policy.

Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or contacting you directly where appropriate.

Contact Us

If you have questions about this Privacy Policy or our data practices, or wish to exercise your rights, please contact us:

Brightcliff Habitat Ltd
42 Meadowbrook Lane
Thornbury, South Gloucestershire
BS35 2PA
Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at ico.org.uk or by post at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.